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☆ Airlines are going to start giving out automatic refunds for delayed or canceled flights — here's who and what will be eligible
▼ + stars: | 2024-04-27 | by ( Grace Dean | ) www.businessinsider.com time to read: +3 min

New regulations will require airlines to provide refunds for delayed or canceled flights. The refunds, which airlines have to implement over the next six to 12 months, must be automatic and prompt. AdvertisementAirlines are going to be required to provide automatic refunds for delayed or canceled flights under new Department of Transportation regulations, announced on Wednesday . The checked bag isn't delivered within 15 hours of an international flight that's 12 hours long or less arriving at the gate. The checked bag isn't delivered within 30 hours of an international flight that's more than 12 hours long arriving at the gate.

Persons: —, they're Organizations: Service, Airlines, Department of Transportation, Business, Transportation

☆ Chipotle says its service is much faster now, and it means fewer people are bothering to order ahead
▼ + stars: | 2024-04-26 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

Chipotle's CFO said that says that fewer customers are ordering ahead as its service speeds up. A key metric for the chain is how many entrées each restaurant makes in its peak 15 minutes. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementChipotle says that its service is becoming so much speedier that fewer customers are bothering to order ahead on its app. During the pandemic, many fast-food and fast-casual chains rolled out ways for customers to order ahead so that customers could skip the line.

Persons: —, Chipotle, Jack Hartung, Brian Niccol, Niccol, Hartung Organizations: Service, Business, Boston

☆ Chipotle had to rename its barbacoa burrito filling because customers didn't know what it was
▼ + stars: | 2024-04-25 | by ( Grace Dean | ) www.businessinsider.com time to read: +1 min

Chipotle renamed its barbacoa filling because customers didn't know what it was. It has now been renamed "braised beef barbacoa," its CEO said. AdvertisementChipotle's CEO said it had to rename its barbacoa burrito filling because diners weren't sure what it was. "Many of our guests did not know that barbacoa was braised beef," CEO Brian Niccol told analysts at the company's first-quarter earnings call on Monday. The item, which is labeled on its US menu as "beef barbacoa" and in its ads as "braised beef barbacoa," is available as a filling for burritos, burrito bowls, salad bowls, tacos, and quesadillas.

Persons: Chipotle, Barbacoa, —, barbacoa, Brian Niccol Organizations: Service, Business Locations: Mexico

☆ You'll soon be able to get an automatic refund when your flight is delayed or canceled
▼ + stars: | 2024-04-24 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

Airlines must start providing passengers with automatic refunds when flights are delayed or canceled. New regulations announced Wednesday mean passengers can also get automatic refunds on delayed baggage. AdvertisementAirlines are to be required to provide passengers with "prompt" automatic refunds when their flights are delayed or canceled under a new rule from the Department of Transportation, announced on Wednesday. This includes domestic flights delayed by more than three hours and international flights delayed by more than six hours. AdvertisementMany passengers have previously spoken to Business Insider about their troubles getting compensation for delayed and canceled flights and lost luggage.

Persons: —, they're, lockdowns Organizations: Service, Airlines, Department of Transportation, Boeing

☆ A Chick-fil-A worker who got millions of views with TikToks of her staff meals says the company stopped her from posting. Now she's quit to become a content creator.
▼ + stars: | 2024-04-24 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

Read previewA former Chick-fil-A worker said that the fried-chicken chain asked her to stop posting videos of her staff meals on TikTok because she was breaking company policy. Food reviews are hot stuffRestaurant reviews and food rankings are popular topics for TikTok videos. Webb's last Chick-fil-A video before the company's PR team contacted her, which has 3.4 million views, shows her reviewing the four drinks in its limited-edition Cherry Berry range. AdvertisementWebb's TikTok account also features videos of her reviewing her staff meals at Aldi, where she also has a job. In her video announcing the end of her Chick-fil-A staff meal videos, Webb said that other brands wanting to collaborate with her should reach out.

Persons: —, Miriam Webb, Webb, Chick, I'm, Miriam Webb's, Cherry Berry, commenter Organizations: Service, Business, PR, Aldi Locations: Los Angeles County, TikTok

☆ Thousands of planes have run into issues with jammed GPS signals while flying over Eastern Europe, and some people are blaming Russia
▼ + stars: | 2024-04-23 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

About 46,000 flights reported navigation problems flying over the Baltics during an eight-month period, The Sun reported. AdvertisementThousands of planes may have run into issues with jammed GPS signals, according to a report by British tabloid The Sun which suggests that Russia may be to blame. AdvertisementBoth The Sun and The Guardian reported that Russia is suspected of being involved in GPS jamming attacks. The frequency of instances of navigation problems rocketed from fewer than 50 a week last year to more than 350 a week last month, The Sun reported. But the CAA told The Independent that jamming and spoofing near conflict zones were often by-products of military activity, not deliberate actions.

Persons: —, Grant Shapps, Rishi Sunak, There's, Luc Tytgat, Glenn Bradley Organizations: Sun, Service, British, The Sun, European Union Aviation Safety Agency, Guardian, Wizz Air, Royal Air Force, CAA, Independent, UK Civil Aviation Authority, Ryanair Locations: Estonia, Latvia, Lithuania, Poland, Türkiye, Cyprus, Russia, GPSJAM.org, Sun, Baltic, Kaliningrad, Russian, Baltics, Eastern Europe, Ukraine

☆ A British Airways flight to nowhere circled in the air for 4 hours after its weather monitoring system collapsed
▼ + stars: | 2024-04-23 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

Read previewAn already delayed British Airways plane that took off from Singapore landed back at the same airport five hours later after a technical fault forced it to turn back. British Airways Flight 12 circled Singapore for around four hours before landing back where it started. Advertisement"Planes are designed to land below certain weights," Business Insider previously reported. Advertisement"We currently do not have a revised departure time for your flight," British Airways said in an email to passengers at about 9:15 a.m. local time. However, that flight had to be canceled, as British Airways did not have any other aircraft available.

Persons: — Organizations: Service, British Airways, London Heathrow, Business, Airbus, Flightradar24 Aircraft, Passengers, Singapore Changi Airport, Heathrow Locations: British, Singapore, Singapore Changi, London, Malaysia, Heathrow, Los Angeles

☆ People are really annoyed about the price of fast food
▼ + stars: | 2024-04-20 | by ( Grace Dean | ) www.businessinsider.com time to read: +7 min

Fast food is getting more expensive, and Americans are annoyed about it. Diners told BI they're cutting back on how often they get fast food because of rising prices. AdvertisementBut cheaper fast food may be some way off. Experts say it could have a ripple effect on wages across the fast food industry nationwide, meaning that your favorite spots could become even pricier. The main reason Rodriguez gets fast food is the taste, he said.

Persons: —, Sara Senatore, Dunkin, Warren Colehour, Chad Frye, Artur Widak, Frye, Martin Jennings, it's, Chipotle, James R, Martin, Ben Heyworth, Burger King, He's, Del, Richard McConnell, Ricardo Rodriguez, Rodriguez Organizations: Service, Bank of America, McDonald's USA, Getty, Subway, Consumers, McDonald's Locations: Ukraine, McDonald's, Kentucky, California, Florida, Olive, Burger, Oregon

☆ Tesla is recalling almost 4,000 Cybertrucks over a fault that could cause the accelerator to jam open
▼ + stars: | 2024-04-19 | by ( Grace Dean | ) www.businessinsider.com time to read: +1 min

Tesla is voluntarily recalling almost 4,000 Cybertrucks, NHTSA said. The affected vehicles have a fault with their accelerators that could cause the pedal to jam, it said. Tesla said it was not aware of any collisions, injuries, or deaths related to the fault. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementTesla is voluntarily recalling almost 4,000 Cybertrucks over a fault with their accelerators, the US National Highway Traffic Safety Administration said.

Persons: Tesla, — Organizations: NHTSA, Service, Traffic Safety Administration, Business

☆ The world's richest person just put 2 more of his kids on the board of his $430 billion company
▼ + stars: | 2024-04-18 | by ( Grace Dean | ) www.businessinsider.com time to read: +2 min

Bernard Arnault has appointed two more of his children to LVMH's board. Alexandre Arnault is a vice president at Tiffany & Co. and Frédéric Arnault heads LVMH's watches division. AdvertisementThe French luxury-goods billionaire Bernard Arnault, who's the world's richest person, has appointed two more of his children to LVMH's board. Only Jean Arnault, Bernard Arnault's youngest son, doesn't sit on the company's board. Bernard Arnault is the world's richest person, with a net worth of about $221 billion, according to estimates by Bloomberg.

Persons: Bernard Arnault, Alexandre Arnault, Frédéric, Bernard Arnault's, —, Frédéric Arnault, Delphine Arnault, Dior Couture, Antoine Arnault, LVMH, Jean Arnault, doesn't, Louis Vuitton's, Louis Vuitton, Dior, Marc Jacobs, Givenchy Organizations: Tiffany, Service, Christian Dior, Bloomberg

☆ A California franchisee says he's reducing staffing, raising prices, and mulling kiosks to cover the $20 wage. Closing stores is a last resort.
▼ + stars: | 2024-04-17 | by ( Grace Dean | ) www.businessinsider.com time to read: +5 min

A franchisee told BI how he's trying to absorb California's $20 minimum wage for fast-food workers. "Right now I'm trying to size what the true impact will be," he said. But the higher minimum wage has meant that Hom's more experienced workers have also got a boost. He declined to say how much he paid them, but noted that it was "significantly higher than the minimum wage." Some franchisees of Pizza Hut and Round Table Pizza have laid off all their delivery drivers, believed to be because of the $20 wage.

Persons: he's, —, Brian Hom, I'm, Hom, He's, they're, Roy Gilad Organizations: Service, Burger King, Energy Locations: San Jose, California, smoothie, —, Pizza

☆ Fast food has become a luxury in California, a franchisee says
▼ + stars: | 2024-04-17 | by ( Grace Dean | ) www.businessinsider.com time to read: +3 min

Read previewA California franchisee has warned that some of his customers think fast food is becoming a "luxury" as restaurants increase prices to cover the state's new $20 minimum wage for fast-food workers. AdvertisementThe new wage in California comes amid rising prices of fast food across the US more generally. A combination of wage and food inflation pushed prices up during the pandemic, and some diners say they're cutting down on how much fast food they eat because it's no longer affordable. "The appetite that my customers have for price increases is not unlimited," Scott Rodrick, a McDonald's franchisee with 18 restaurants in northern California, previously told BI. Is fast food no longer affordable?

Persons: —, Brian Hom, I've, Scott Rodrick, Tony Nix Organizations: Service, Business Locations: smoothie, San Jose, California

☆ The squatters in Gordon Ramsay's London restaurant are likely to get kicked out, but the process is a pain, lawyers say
▼ + stars: | 2024-04-16 | by ( Mia Jankowicz | ) www.businessinsider.com time to read: +5 min

Last week, London's Metropolitan Police were made aware of a group of squatters who had taken over his York & Albany hotel-restaurant in Camden, a pricey borough of London. A legal notice taped to the outside of York & Albany, Gordon Ramsay's restaurant and hotel in Camden, London, on April 15, 2024, as squatters occupy it. Property owners have to take the matter to court, applying for a possession order. As well as direct legal costs, commercial squatting also presents other concerns for property owners, including loss of income. AdvertisementBut property owners, and business owners like Ramsay, will be wondering "what damage is being done internally," Helferty said.

Persons: —, Gordon Ramsay, Ramsay, Gordon Ramsay's, Grace Dean, Niall Helferty, Helferty, Andrew Whitehead, they've, Gordon Ramsay isn't, Gordon, BI's Grace Dean, it's Organizations: Service, London's Metropolitan Police, Business, Art, York &, Albany —, The Met Police, Kuits Solicitors, Stephensons Solicitors, York & Albany, building's, Independent, Camden Council, The Independent Locations: York, Albany, Camden, pricey, London, York & Albany, Camden , London, —

☆ A person was taken to hospital after a gallon of ammonia was spilled in a Gordon Ramsay restaurant
▼ + stars: | 2024-04-16 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

A gallon of ammonia was spilled in the basement of a Gordon Ramsay restaurant in Illinois, local emergency services said. AdvertisementA person was taken to hospital in a "stable" condition after about a gallon of ammonia spilled in the basement of a Gordon Ramsay restaurant in a city in the suburbs of Chicago, local emergency services said. Business Insider did not immediately receive a response to a request for comment from Gordon Ramsay Restaurants North America, sent outside regular US working hours. The Scottish TV chef originally opened most of his North American restaurants in partnerships with Caesar's Entertainment, but began opening some through Gordon Ramsay North America in 2019. AdvertisementSquatters have recently taken over one of Ramsay's restaurants in London and turned it into what they described as a community art café.

Persons: Gordon Ramsay, —, Phil Giannattasio, Giannattasio, Ramsay Organizations: Staff, Service, Disease Control, Business, Gordon Ramsay Restaurants North, DuPage County Health Department, Scottish, Caesar's Entertainment, Gordon Ramsay North America Locations: Illinois, Chicago, Gordon Ramsay Restaurants North America, DuPage County, Europe, North America, Asia, Chelsea, London, American, Naperville, Wellington, British

☆ Franchisees say it's them, not big corporations, who are the real losers of California's $20 fast-food wage
▼ + stars: | 2024-04-15 | by ( Grace Dean | ) www.businessinsider.com time to read: +5 min

Restaurant franchisees say they're the real losers of California's $20 fast-food minimum wage. AdvertisementFranchisees say they have to bear the brunt of California's new $20 minimum wage for fast-food workers. But the $20 wage applies to both corporate-owned and franchise restaurants, even if the franchisee just owns one or two restaurants. She added that the new $20 wage felt like an "unfair target on our backs." "You're going to have to have the mega owners as they're called, or 20 stores, a hundred stores, 500 outlets.

Persons: —, Keith Miller, Brian Hom, We're, Hom, Miller, he'd, Mike Mangoine, Jessica D'Ambre, D'Ambre, Matthew Haller, Burger King, they're Organizations: Service, Business, Subway, McDonald's Corporation, Los Angeles Times, Times, International Franchise Association, Taco Bell Locations: California, San Jose , California, Los Angeles, Inland, Burger, McDonald's

☆ Fast-food franchisees in California fear they'll lose customers to Chili's and Applebee's as prices soar over $20 wage
▼ + stars: | 2024-04-14 | by ( Grace Dean | ) www.businessinsider.com time to read: +6 min

Fast-food franchisees in California fear diners will flock to Chili's and Applebee's to avoid price hikes. As a result, the price gap between fast-food and casual dining restaurants could narrow. This could potentially cause the price difference between fast-food and casual dining restaurants to shrink. Fast-food restaurants in California have been hiking prices to offset the wage, which is 25% above the state's general minimum wage. "We're gonna start to compete with them," Ghai said, speaking about the casual dining restaurants.

Persons: —, Shane Paul, Paul, Scott Olson, Taco Bell, Ghai, he's, wouldn't, Scott Rodrick, Rodrick, Hajime Uba, Brian Vaccaro, Raymond James, Sal Vitalie, Vaccaro, Sharon Zackfia, William Blair Organizations: Service, Burger Locations: California, San Diego, South San Francisco

☆ A major Burger King franchisee in California says he can't roll out order kiosks fast enough due to the state's new $20 fast-food minimum wage
▼ + stars: | 2024-04-12 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

A huge Burger King franchisee is rushing to cut costs over California's $20 minimum wage for fast-food workers. AdvertisementA major fast-food franchisee in California says he's rushing to roll out digital order kiosks as part of plans to cut costs over the state's new $20 minimum wage for fast-food workers. Ghai said he owns 180 fast-food restaurants in California, including about 140 Burger King locations and numerous Taco Bell and Popeyes restaurants. Ghai says he can't raise prices any moreThe new minimum wage, which applies to limited-service restaurant chains with at least 60 locations nationwide, came into effect on April 1. It's 25% higher than the state's general minimum wage of $16 an hour, though many cities and counties in California have set theirs higher.

Persons: —, Harsh Ghai, Ghai, he's, Shack, Burger King, Taco Bell Organizations: Burger King, Service, Taco Bell, BI, Taco Locations: California, West Coast, Burger

☆ You can now place DoorDash and Uber Eats orders through a call with an AI voice bot
▼ + stars: | 2024-04-12 | by ( Grace Dean | ) www.businessinsider.com time to read: +5 min

Some restaurants are connecting callers to an AI voice service to place DoorDash and Uber Eats orders. Many people now place delivery orders online, but Kea's founder says restaurants sometimes struggle to handle phone orders. AdvertisementA new voice AI service means diners can place delivery orders with services like DoorDash and Uber Eats via phone call. The AI guides them through the transactions, including suggesting add-ons and recommending items they got in previous orders, Ahmad said. The delivery platforms that Kea can refer orders to are DoorDash, Uber Eats, Postmates, Grubhub, and Favor, Ahmad said.

Persons: DoorDash, Uber, Kea, —, Adam Ahmad, Ahmad, Siri, –, who'll, Olo, They'd, We're, NDAs — Organizations: Voice, Service, California Fish Locations: Kea, California

☆ Costco is selling up to $200 million of gold bars and silver coins every month, but probably not making much profit, retail analyst says
▼ + stars: | 2024-04-11 | by ( Grace Dean | ) www.businessinsider.com time to read: +3 min

Costco's monthly sales of its gold bars and silver coins could total $200 million, Wells Fargo estimated. The gold bars — which sell out very quickly — go for about 2% over the spot price. AdvertisementCostco could be selling up to $200 million worth of its one-ounce gold bars and 25-pack silver coins every month, according to estimates from Wells Fargo. The gold bars are limited to five per Costco membership, while the coins are limited to five cases. Kelly, however, noted that the sales of gold bars and silver coins would likely be bringing "minimal profit" for Costco.

Persons: Edward Kelly, —, Costco's, Richard Galanti, Kelly, Costco doesn't Organizations: Costco, Service, UPS, CNBC, Costco Citi Locations: Wells, Wells Fargo

☆ In-N-Out's billionaire heiress started out working kitchen shifts at the chain when she was a teenager because she didn't want 'special treatment'
▼ + stars: | 2024-04-11 | by ( Grace Dean | ) www.businessinsider.com time to read: +1 min

Lynsi Snyder, whose grandparents founded In-N-Out Burger, started working at the chain as an associate. "There's a stigma that can come with being, you know, the owner's kid," she told NBC's TODAY. NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementBillionaire In-N-Out Burger heiress Lynsi Snyder said she started out working shifts at the cult West Coast burger chain as a teenager because she wanted to be respected.

Persons: Lynsi Snyder, Burger, NBC's, Snyder, — Organizations: Service, NBC's, Business Locations: Burger, Redding , California

☆ It looks like In-N-Out Burger really won't come to the East Coast any time soon
▼ + stars: | 2024-04-11 | by ( Grace Dean | ) www.businessinsider.com time to read: +3 min

In-N-Out president Lynsi Snyder told NBC's Today she has no plans to expand to the East Coast. The Californian cult burger chain has about 400 chains in eight states. AdvertisementEast Coast fans of In-N-Out Burger have been waiting with bated breath for the cult burger chain to announce its expansion to their part of the country — and they'll be disappointed by Lynsi Snyder's recent interview with NBC's Today. Related storiesWhen new In-N-Out restaurants open, they're typically met with a massive fanfare. AdvertisementBusiness Insider has approached In-N-Out for comment on why it doesn't plan to expand to the East Coast.

Persons: Lynsi Snyder, NBC's, Snyder, —, they'll, Lynsi, Savannah Sellers, Sellers, it's, Burger King Organizations: Service, NBC's, Washington State, BI, Subway Locations: East Coast, East, Baldwin Park, Los Angeles County , California, California, Las Vegas, Arizona , Utah , Texas , Oregon, Colorado, Idaho, New Mexico, Tennessee, Nashville, Burger, McDonald's

☆ School districts in California are worried about cafeteria workers fleeing to fast-food chains to get $20-an-hour wages
▼ + stars: | 2024-04-10 | by ( Grace Dean | ) www.businessinsider.com time to read: +1 min

California school districts are worried about workers could leave for $20 jobs in fast food. The state put the minimum wage for fast-food workers up to $20 an hour on April 1. AdvertisementSchool districts in California are worried about food and cafeteria workers leaving for higher-paying jobs at fast-food restaurants after the state boosted the sector's minimum wage to $20 an hour. School districts "are all very worried about it," Carrie Bogdanovich, president of the California School Nutrition Association, told The Associated Press. Are you a worker in California considering moving to a fast-food chain for the $20 wage?

Persons: —, Carrie Bogdanovich, Sal Vitalie Organizations: Service, California School Nutrition Association, Associated Press, Garden Club, Business Locations: California, South San Francisco

☆ 19 ex-McDonald's workers returned to their old restaurant for a 'Class of 1975' reunion almost 50 years after working together
▼ + stars: | 2024-04-10 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

A group of former McDonald's workers reunited at their old restaurant 50 years later. AdvertisementA group of former McDonald's workers went back to their old restaurant in Missouri for a "Class of 1975" reunion to mark nearly 50 years since they worked together. Courtesy of McDonald'sElhoffer was 16 when she started working at the Hazelwood restaurant, she told BI. AdvertisementThey became close friends while working at the restaurant, Elhoffer said, with some of them playing on the restaurant's softball team. AdvertisementCourtesy of McDonald'sThe biggest change since she started working at McDonald's has been the introduction of drive-thrus, Elhoffer said.

Persons: —, Joan Elhoffer, Elhoffer, they'd, McDonald's, St Louis . Seven Organizations: Service, Michelin, McDonald's, Hamburger University, St Louis Locations: Missouri, Hazelwood, Arkansas , Florida , Ohio, Tennessee, St, McDonald's

☆ A California restaurant owner says he'll 'absolutely' have to put up wages to compete with fast-food chains now paying $20 an hour
▼ + stars: | 2024-04-09 | by ( Grace Dean | ) www.businessinsider.com time to read: +5 min

Read previewThe owner of a restaurant in California says he'll "absolutely" have to raise his wages to compete with local fast-food chains now that they're paying workers $20 an hour. "It's already hard to find dishwashers, which is a horrible job for minimum wage," Vitalie continued. Restaurant margins 'are so small to begin with'The new minimum wage compounds what Vitalie described as years of difficulties for independent restaurants in California. "And with the rise of inflation with food costs and labor costs, it's getting really, really bad." South San Francisco has put up its minimum wage annually since 2020, and it reached $17.25 an hour in January.

Persons: —, Sal Vitalie, Vitalie, it's, he'd, I've Organizations: Service, Business, Garden Club, South San Locations: California, South San Francisco, San Mateo County

☆ I ordered the same meal from Papa Johns, Domino's, and Pizza Hut. They cost about the same but the pizzas were wildly different sizes.
▼ + stars: | 2024-04-07 | by ( Grace Dean | ) www.businessinsider.com time to read: +1 min

I ordered a stuffed-crust cheese and tomato pizza, barbecue wings, and dips from Papa Johns, Domino's, and Pizza Hut. The Pizza Hut pie was the heaviest of the bunch, weighing a third more than the Domino's one. Pizza Hut had the thickest base, while Papa John's was quite floppy. AdvertisementThe US has four major pizza chains – Domino's, Pizza Hut, Little Caesars, and Papa Johns. All of them apart from Little Caesars have hundreds of sites in the UK.

Persons: Papa Johns, Papa John's, — Organizations: Service, Little Caesars Locations: Papa, Domino's, Little

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